Business Solutions
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800 Call-KC Business Solutions
Whether you are business-to-business (B2B) or business-to-consumer (B2C), you provide the product or service, we provide the infrastructure and marketing to deliver that product or service to the end customer. It’s that simple. And, unlike other companies that only offer singular services such as call center abilities or web hosting, 800 Call-KC can develop a customized package of services to provide what you specifically need to more effectively sell your product. We can do everything from simply serving as a reliable host for your existing website to creating and implementing a comprehensive marketing and product delivery system. Here’s just a sampling of what we can do.
Contact Center Services
Let us answer the phone so you don’t have to. Our professional, qualified and courteous Customer Service Representatives handle your calls 24/7/365. Choose the services you need and add on later as your business grows and changes:
- Inbound/Outbound call center services
- Interactive Voice Response (IVR)
- Live transfer
- Toll-free numbers
- Vanity numbers
- Emergency response
- Secure real-time electronic communication; e-mail, fax, text, pagerOrder and credit card processing
- Web-based order taking
- Information reporting: sales leads, call volumes, ad campaign analyses, custom or ad hoc reports
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Merchant Services
800 Call-KC provides credit card processing services. Why is this important? Many clients do not realize they need to acquire a merchant account and subsequent credit card processor in order to make credit card transactions when the card is not present. Whether we take the order over the phone or via the shopping cart, 800 Call-KC secure payment gateway solves the problem affordably. With the ability to complete monetary transactions, 800 Call-KC takes the worry out of making the sale happen. Our merchant services include:
- Establish merchant or ACH account
- Payment gateway
- Batching of credit card transactions
- Financial caging
- Quick Charge Reporting System
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Warehouse & Fulfillment Services
800 Call-KC is in the Heart of America, Kansas City, Missouri so your products can be shipped easily, quickly and with competitive pricing to anywhere in the world. Our warehouse and fulfillment services are available to meet business to business or business to client needs and include the following:
- Product fulfillment and distribution
- Pack-out/assembly
- Order management
- Inventory management
- Logistics
- Returns processing
- Secure warehouse able to accommodate multi-shaped and sized product
- Client managed product fulfillment operations
- No minimum quantities required
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Web Design & Development
With the consumer’s ability to shop anywhere in the world at the touch of a finger, your website needs to be dynamic, easy to navigate, search-engine friendly and backed by the technology to be cutting edge. Our web team developers will work with you to understand your business needs and optimize your presence on the Internet with the following:
- Strategic development and approval
- W3C-validated HTML and CSS code
- Custom programming applications tailored to your needs
- SEO techniques
- Custom application design
- Web analytics
- Keyword research and analysis
- Database management implementation
- Customized shopping cart solution
- Blogs/social media platforms
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Advanced Hosting Services
800 Call-KC offers advanced hosting packages to meet the needs of any business, large or small. Whether you have IT expertise in-house or not, we can develop a hosting plan that is specific, flexible and able to be changed as your business grows. Hosting can be fully managed by 800 Call-KC, co-managed, or self-managed. Other options include:
- Virtual private hosting
- Dedicated hosting
- Co-location hosting
- Cloud computing capabilities and software
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E-Commerce Services
Allowing customers to complete their transactions seamlessly and securely is one of the most important functions available through 800 Call-KC. While other singular service providers have expertise in just one area such as website hosting, site design or credit card transactions, 800 Call-KC can manage all those important functions for you. Our complete e-commerce package of services includes:
- Shopping cart product maintenance site
- Secure checkout
- Payment gateway provider
- Merchant account acquisition
- Full product data back-up
- Discounts and promotion codes
- E-mail purchase confirmation details
- Product warehouse and shipping
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Internet Marketing Services
Today’s marketplace is changing every second, and you can’t afford to be left behind. 800 Call-KC will help you integrate a traditional advertising and public relations plan with all the tools available on the Internet. To help build your Internet presence, 800 Call-KC can provide:
- Online Marketing Strategy
- Search engine optimization (SEO)
- Paid search marketing or pay-per-click (PPC)
- Affiliate marketing
- Retention marketing
- Social media marketing (SMM)
